21Casino Terms and Conditions

Welcome to 21Casino Online Casino. These Terms and Conditions govern your use of our website and services, including all games, promotions, and payment methods. By creating an account, you confirm that you have read, understood, and agree to be bound by these terms. At 21Casino, we are owned and operated by White Hat Gaming Limited, registration no. C73232, registered at 85 St John Street, Valletta, VLT1165, Malta.

Licensing and Regulation

We hold licences that allow us to offer our services responsibly and legally. Players in Great Britain are serviced under our UK Gambling Commission licence, account number 52894. All other customers are serviced under our Malta Gaming Authority licence, MGA/B2C/370/2017, issued on 01/08/2018. Our 21Casino platform operates in compliance with the regulatory frameworks that apply to our target markets, including the United Kingdom, Canada (excluding Ontario), Finland, Norway, Brazil, Peru, Chile, Argentina, and India.

Restricted Jurisdictions

We do not accept players from Belgium, France, Israel, Italy, Spain, Turkey, the United States, or Ontario (Canada). It is your responsibility to confirm that online gambling is legal in your jurisdiction before registering an account with us.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. When you register at Vegas... at 21Casino, we require accurate personal information, and you agree to keep your account details up to date. Each person may only hold one account with us; duplicate accounts, including those linked by household address, IP address, email, telephone number, or payment method, are prohibited.

• We may request identity verification documents at any time
• You must provide truthful information during registration
• We reserve the right to suspend accounts pending verification
• You are responsible for maintaining the confidentiality of your login credentials

Deposits and Withdrawals

Our minimum deposit is £/€/$10, with £15 required for the UK welcome offer. Our minimum withdrawal amount is £10; balances below this threshold can be withdrawn by contacting our Customer Support team. We accept a wide range of deposit methods, including Visa, Mastercard, Maestro, Paysafecard, Skrill, Neteller, PayPal, Neosurf, Bank Transfer, Apple Pay, Interac, MuchBetter, Payz, CashtoCode, Jeton, Trustly, Pix, and UPI/NetBanking.

At 21Casino, we process withdrawals back to the same payment method used for your deposit wherever possible. Our withdrawal limit is €5,000 per week, with higher limits available for Platinum VIP members and above. Our maximum payout is £250,000 per bet or spin, excluding progressive jackpots; jackpot wins exceeding £250,000 may take up to 30 days to be processed.

Processing Times

We process pending times of 24-48 hours for MGA customers and 24 hours for UKGC customers. Our cashout times vary by method: e-wallets such as Skrill, Neteller, MuchBetter, and Payz typically take up to 24 hours; Interac withdrawals take up to 72 hours; card withdrawals take 2-5 business days; and bank transfers take up to 5 business days. We do not charge withdrawal fees.

Bonuses and Promotions

We offer various welcome bonuses depending on your region. Our UK welcome offer provides 70 Bonus Spins on Book of Dead to eligible players who are 18+, resident in Great Britain, verified, and opted in with no other active bonuses. Here at 21Casino, we require a first deposit of at least £15 for the Bonus Spins to be credited automatically. These spins are valid for 10 days and can only be used on Book of Dead.

• Winnings from Bonus Spins are credited as bonus funds, capped at £100
• Wagering requirement: 10x the bonus funds value
• Maximum bet while a bonus is active: £5
• Unused bonus funds are removed after 30 days
• Maximum cash-out after wagering completion: £100

Our EUR offer provides 121% up to €300 plus 21 Free Spins on Book of Dead, with a minimum deposit of €10 and 35x wagering on bonus funds. In Canada (excluding Ontario), we offer Free Spins on Book of Dead at registration plus a first deposit match up to C$300, subject to 35x wagering and certain payment method exclusions, including Skrill and Neteller deposits.

Wagering contributions vary by game type: slots contribute 100% (selected slots 20% or 0%), scratchcards and keno 100%, table games 10%, video poker 5%, and progressive jackpots 0%. Affordability checks apply to all bonus-related activity, and one promotion is permitted per player, family, household address, IP address, email, telephone number, or payment account.

Our Loyalty Program

We reward our players through our Level Up program, where every real-money bet of €0.20 or more fills your level bar. Each level unlocks bonus spins or bonus funds, collected via your My Rewards page, subject to 35x wagering, a €5 maximum bet, and validity periods of 30 days for bonus funds and 10 days for spins.

Our invitation-only 21 Suite VIP program rewards loyal players across four tiers: Silver, Gold, Platinum, and Diamond. Benefits include dedicated account managers, early game access, personalised offers, higher withdrawal limits, faster withdrawals, cashback, and exclusive event invitations for our top-tier members.

Games and Fair Play

Our 21Casino platform features over 5000 slots, 50+ live games, and 200+ jackpot games from leading providers including NetEnt, Games Global, Play'n GO, Pragmatic Play, Red Tiger, and many others. We offer Video Slots, Megaways, Table Games, Blackjack, Roulette, Baccarat, Poker, Video Poker, Scratchcards, Keno, and Live Casino games powered by Evolution, Pragmatic Play Live, and Ezugi. We ensure that all games offered through 21Casino undergo regular testing for fairness and randomness.

Responsible Gambling

We are committed to promoting responsible gambling among our players. We provide tools for self-exclusion, deposit limits, and time-outs. If you feel your gambling behaviour has become problematic, we encourage you to contact our support team for guidance and resources.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these terms, or any abuse of our bonus system. In such cases, we may withhold winnings obtained through prohibited activity. You may also request closure of your account at any time by contacting our support team.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. We recommend reviewing this page regularly to stay informed of any updates. Continued use of our services after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms and Conditions, our Customer Support team is available 24/7 via LiveChat, email at support@21casino.com, or our Help Centre. We support multiple languages, including English, Spanish, Finnish, French, Portuguese, and Norwegian, ensuring our players worldwide can reach us comfortably.