21Casino Privacy Policy

At 21Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our services. This Privacy Policy explains how we at 21Casino collect, use, store, and safeguard your information when you visit our website, register an account, or play any of our games. By using our platform, you agree to the practices described below.

Who We Are

Our 21Casino platform is owned and operated by White Hat Gaming Limited, registration number C73232, with its registered address at 85 St John Street, Valletta, VLT1165, Malta. We are licensed and regulated by the UK Gambling Commission (account number 52894) for customers in Great Britain, and by the Malta Gaming Authority (licence MGA/B2C/370/2017) for all other customers. As the data controller, we at 21Casino determine how and why your personal information is processed.

Information We Collect

When you create an account or interact with 21Casino, we collect various categories of information to provide our services and comply with our legal obligations. Our 21Casino registration process requires accurate and complete details from you.

• We collect identification data, including your full name, date of birth, address, email address, and phone number
• We gather financial information such as payment card details, e-wallet data, and bank account information used for deposits and withdrawals
• We record verification documents, including proof of identity and proof of address, required under our Know Your Customer (KYC) procedures
• We track your gaming activity, including bets placed, games played, deposits, withdrawals, and bonus usage
• We monitor technical data such as IP address, device type, browser information, and login timestamps
• We use cookies and similar technologies to understand how you interact with our website

How We Use Your Data

We at 21Casino process your personal information for several legitimate purposes connected to operating our online casino responsibly and securely.

• We use your data to verify your identity and age, ensuring you are eligible to use our services
• We process your financial details to facilitate deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, PayPal, Trustly, Interac, and other supported options
• Our 21Casino team uses your contact information to send account notifications, transaction confirmations, and customer support responses
• We analyze your gaming activity to detect fraud, prevent money laundering, and comply with regulatory reporting requirements
• With your consent, we send promotional offers and updates about our bonuses, tournaments, and loyalty rewards
• We use aggregated data to improve our website, mobile app, and overall gaming experience

Legal Basis for Processing

Our processing of your personal data is grounded in one or more legal bases recognized under applicable data protection law, including the UK GDPR and the EU GDPR where relevant. We process data to perform our contract with you, to comply with legal and regulatory obligations imposed by the UK Gambling Commission and the Malta Gaming Authority, to pursue our legitimate interests in preventing fraud and securing our platform, and, where required, based on your explicit consent.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who assist us in operating 21Casino effectively and lawfully.

• We share data with payment processors to complete your deposits and withdrawals securely
• We work with identity verification providers to confirm your age and identity
• Our game providers, including NetEnt, Play'n GO, Pragmatic Play, Evolution, and others, may receive limited data necessary to deliver gameplay
• We disclose information to regulatory authorities, such as the UK Gambling Commission and Malta Gaming Authority, when legally required
• We may share data with fraud prevention and anti-money laundering organizations
• We engage marketing and analytics partners who help us understand website usage, subject to your cookie preferences

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Typically, we keep account and transaction records for a minimum period required by gambling regulators, after which we securely delete or anonymize your data unless a longer retention period is required by law.

Your Rights

As a user of 21Casino, you have several rights regarding your personal data under applicable privacy laws. We are committed to honoring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we erase your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team via LiveChat, available 24/7, or by emailing support@21casino.com. Our 21Casino Help Centre also provides guidance on managing your privacy preferences.

Security Measures

We at 21Casino implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our systems use encryption, secure servers, and strict access controls to safeguard your information. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to protect your own login credentials.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie settings through your browser at any time. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

International Data Transfers

Because we at 21Casino serve customers across multiple regions, including the United Kingdom, Canada, Finland, Norway, Brazil, Peru, Chile, Argentina, and India, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your information during such transfers.

Children's Privacy

21Casino is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors, and we have verification procedures in place to prevent underage access to our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about how we handle your personal data, please reach out to our dedicated support team through LiveChat, our Help Centre, or by email at support@21casino.com. We at 21Casino are here to assist you with any privacy-related inquiries.